I can't agree more. My work(FedEx) I have been kissing customers a$$' for almost 13 years as an hourly and salary. Thats fine though because as in any market, compitition is just furious. I've been in Vegas for quit a while, so I can't say if it's a Vegas thing........................that being said, I can't tell u the last time I've dealt with a business and left smiling. I just don't understand employee/management mentallity. Oh well, it is what it is.